Your information deserves care.

How we use your information

Ilonathemba Funeral Services (Pty) Ltd processes contact, identity, policy, beneficiary, claims and payment information to assess applications, administer membership, assist with claims and maintain required records. Provide only information needed for these services and ensure you are authorised to provide other family members’ details.

Access, protection and accountability

Personal records require authenticated access. Staff actions and verified corrections are recorded in audit logs. Access should be limited to authorised duties, and ID numbers and beneficiary records require appropriate protection under POPIA. This notice does not certify that every compliance requirement has been met.

Your requests and complaints

To request access, correct your information, raise a privacy concern or ask about retention, email info@ilonathembafuneral.co.za or call 010 006 9205. Identity verification may be needed before records are disclosed or changed. Retention and deletion depend on the applicable legal and business requirements; ask for the current approved policy.

Information Regulator guidance and complaint procedures are available at inforegulator.org.za. Marketing consent is separate from essential service communications.